Overview
Bitme
2023
Bitme removed the need for hospital cashiers to log the same transaction twice.
Bitme turns each completed patient payment into a structured transaction record automatically, removing the extra Excel entry cashiers previously had to maintain.
Role
Product Designer
Timeline
2023
Team
Solo Designer
Platform
Web App
User Problems
Payments were digital. Recording them wasn't.
Replacing the spreadsheet with another form would only move the same manual work somewhere else.
Opportunity
The cashier was essentially recording the same transaction twice.
Replacing the spreadsheet with another form would only move the same manual work somewhere else.
" If Bitme already knows the patient, bill, amount, and payment method, there is no reason to ask the cashier to enter the same information again."
How might we...
How might we let cashiers process a patient payment once, while Bitme handles the transaction record automatically?
Solution
Solution
One patient. One active action.
In the cashier queue, only the patient currently being served can be processed. I intentionally kept the Process button disabled for everyone else. The cashier already knows who they are handling, so giving every row the same active action would only create more room for mistakes. Instead of relying on a warning after the wrong patient is selected, Bitme prevents that choice from happening in the first place. Once the current transaction is completed, the next patient becomes active and their Process button is enabled automatically. This keeps the workflow simple, sequential, and easier to follow during a busy shift.
Process without losing the queue
The slide-out side panel provides a dedicated workspace for completing detailed tasks while keeping users connected to the main interface or parent view. By reducing unnecessary page transitions, it creates a smoother experience, improves efficiency, and helps users maintain workflow continuity with greater ease.
Only ask for what Bitme doesn't already know
By the time the cashier reaches payment, Bitme already knows the patient, the bill, and how much needs to be paid. For a cash transaction, the only new information the cashier needs to provide is how much cash they received. Bitme uses the existing bill amount to calculate the change automatically, instead of asking the cashier to enter information the system already has.
Applying a payment doesn't immediately close the patient's transaction. The cashier can still review the payment details and print the proof of payment first. Complete Transaction is different. It closes the current patient, creates the transaction record, and moves the cashier forward in the queue. Because that action changes the state of the workflow, I added one final confirmation before Bitme proceeds.
